TranSched | Trip Planner

Cost Savings
• Automates responses to trip planning requests from the public.
• Call center capacity is increased without adding staff and the overall cost per call is reduced.

Enhanced Customer Service
• Riders have 24/7 access to trip plans and schedules via phone or web.
• Call center busy signals and hold times are reduced or eliminated.
• Customer service agents can provide personalized service to callers with more complex inquiries.

Efficient Customer Service
• Agents can plan trips for riders who call in for assistance.
• Trip itineraries can be mailed, faxed, or emailed to the customer.

Multi-Modal Regional Trip Plans
• Trip planning can include multiple transit agencies and transport modes.

Easy To Use
• Utilize maps, addresses, intersections, or landmarks to specify origins and destinations.

Open Architecture
• Integrates with all scheduling and geographic data sources.

Fast and Reliable
• Itineraries are generated in 0.4 seconds on average.
• System can be configured to achieve availability in excess of 99.7%.

Scalable
• Trip planner can be scaled to meet trip planning needs for small to large agencies.

Demand Response Integration
• Integration with Demand Response Scheduler optimizes paratransit trips with fixed route services where possible.

Standard Features
Dynamic Mapping
• Select origin and destinations from an interactive map.
• Full itineraries are displayed, including transfers and walking directions.

Flexible Optimization Criteria
• Minimize trip time, number of transfers, or walking distance.
• Include or exclude certain routes and/or modes of transportation.

Full Address-To-Address Trip Planning
• Optimization for the entire trip based on both the street and transit networks.

Detailed Itinerary Display
• Itineraries include full walking and transit directions, total trip time, and fares.
• Alternate and return itineraries available.

User Personalization
• User preferences can be saved, including frequently used routes and addresses.

Data Loading
• Includes customizable data loading tools that simplify the updates of geographical and transit data.

Multilingual
• Website can be localized quickly in multiple languages.

Optional Features
Call Center Module
• Designed for call center agents, enhanced functionality increases efficiency and improves management reporting capability.

Route Search
• Display specified routes or stops on a map and obtain timetables for the routes.

Timetables
• Provides users with online access to transit schedules.