Real-time Booking
• Agents are able to complete a reservation in less than one minute.
• Shorter wait times for customers on hold and more trips booked per hour.
Reduced Cost per Trip
• Sophisticated batch and insertion scheduling.
• Efficient “drivable” schedules based on operational policies, business rules, geographic characteristics, fleet capabilities, and driver qualifications.
Accurate and Streamlined Billing
• Saves time by accurately generating billing codes, calculating billing amounts and creating invoices for funding agencies and statements for service providers.
More Efficient Use of Staff Time
• Automated booking and dispatch result in fewer errors and reduced staff time.
• Gain more time for supervision and planning.
Enhanced Planning Information
• Access extensive details on passengers, trips, vehicles and drivers.
• Retrieve critical information for evaluating your market, service level and staff.
Standard Features
Passenger Registration
• Centralized client database stores comprehensive registration records on each passenger.
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Maintain pertinent information such as addresses, phone numbers, mobility aids, eligibility, and application history.
Scheduling
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Flexibility of three types of scheduling functions: trip insertion, batch scheduling, and manual assignments.
GIS Mapping
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Industry standard ESRI mapping engines.
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Provides for street-routing information, used in distance calculations, along with visual displays of locations and real-time vehicle locations.
Dispatch
• Optimize the day’s work on the fly and manage vehicle and driver operations.
• Handle break assignments, trip reconciliations, and real-time schedule changes and optimizations.
Comprehensive Reporting
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Enhanced decision making with detailed metrics on passenger data and operations.
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Non-proprietary database makes key indicators readily available at your fingertips.
Optional Features
TranSched Mobile Supervisor
• Designed for “on-the-road” paratransit supervisors to access real-time operational information on PDAs (Personal Digital Assistants).
Customer Feedback Module
• Track customer comments, complaints and commendations about service levels, drivers and vehicles.
Communications Module
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Interfaces with 3rd party MDT/AVL systems for real-time vehicle location and manifests.
Demand Response Communications
• Integrates with Ontira Demand Response Communications to allow passengers to book, confirm, or cancel their trips at their convenience, 24/7.
Media Channels
  
Outbound Messaging
• Ontira Outbound Messaging allows you to deliver information to your customers through multiple media channels.
• Messages can provide proactive notification of upcoming rides, real-time status of pick-ups, and emergency information.
Media Channels
 
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