Cost Savings
• Automates up to 90% of all call traffic.
• Call center capacity increases without adding staff.
• Overall cost per call is reduced.
Enhanced Customer Service
• Riders have convenient 24/7 access to transit information.
• Busy signals and hold times are reduced or eliminated.
• Customer service agents able to provide personalized service to callers who have more complex inquiries.
Easy to Install and Maintain
• Integrates seamlessly with all major scheduling and operating environments.
• Compatible with Ontira Demand Response Communications and TranSched Trip Planner.
Scalable & Expandable
• Can be scaled to handle any call volume.
• Handles multi-modal operational environments: bus, rail, ferry, or any other mode of transport.
Schedule Lookup
• Riders select their route, time, and location. FRC provides the corresponding bus schedule.
Bulletins
• Announce special events, emergency information, delays, or detours to riders.
• Bulletins can be generic or specific to a route, date, or time.
Surveys
• Poll riders on a variety of subjects and receive detailed feedback on the results.
• Questions can be given in assorted formats, such as multiple choice, yes/no, or open-ended with a prompt for recording.
System Reports
• Managers can view and print detailed FRC usage statistics.
Control Center
• Enables administrative configurations without the need for system downtime.
Optional Features
Stop Level Information
• Provides schedules and next bus times for each individual stop.
Automatic Vehicle Location (AVL) Integration
• Enables riders to receive real-time schedule and next bus times that are also adjusted for delays.
Computer Telephony Integration (CTI)
• Provides call center agents with customer information already collected by the IVR system.
• Allows the inquiry to be handled more efficiently without the need for a caller to repeat information they have already entered into the system.
Pass and Ticket Sales
• Riders can place orders for tickets without speaking to an agent.
Ontira Fixed Route Communications
Available through a variety of media channels:
• Interactive Voice Response (IVR), with Automated Speech Recognition (ASR) and patented touch-tone (DTFM)
• Web
• Telephone Device for the Deaf (TDD)
Media Channels
  
Outbound Messaging
• Ontira Outbound Messaging allows you to deliver information to your customers through multiple media channels.
• Messages can provide proactive notification of next bus arrival/departure times, and emergency information.
Media Channels
  
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