Cost Savings
• Call center capacity increases without adding staff.
• Automated trip reminders reduce the number of no-shows and late pick-ups.
Enhanced Customer Service
• Riders have convenient 24/7 access to transit information.
• Busy signals and hold times are reduced or eliminated.
• Customer service agents are able to provide personalized service to callers who have more complex inquiries.
Easy to Install and Maintain
• Integrates seamlessly with all major scheduling and operating environments.
• Compatible with Ontira Fixed Route Communications and TranSched Trip Planner.
Scalable & Configurable
• Can be scaled to handle any call volume.
• Bulletins, surveys, or agent settings can be configured at any time.
Standard Features
Confirm / Cancel
• Riders can confirm the time, date, origin, and destination of previously scheduled trips without speaking to an agent.
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Riders can cancel trips according to your policies.
Bulletins
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Announce special events, emergency information, delays, and detours to riders.
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Bulletins can be generic or specific to the client, trip, or time.
Surveys
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Poll riders on a variety of subjects and receive detailed feedback on the results.
• Questions can be given in assorted formats, such as multiple choice, yes/no, or open-ended with a prompt for recording.
System Reports
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Managers can view and print detailed DRC usage statistics.
Control Center
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Enables administrative configurations without the need for system downtime.
Optional Features
Booking
• Riders can book trips without speaking with an agent. Bookings will appear automatically within your scheduling product.
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Riders can select trip locations from previous trips, pre-registered locations, landmarks, maps, or addresses.
Proactive Notifications
• Ontira Outbound Messaging provides automated trip reminders, renewal notices, and other messages to riders.
Automatic Vehicle Location (AVL) & Mobile Data Terminal (MDT) Integration
• Enables riders to receive real-time arrival notifications that their vehicle will be shortly arriving, and notification of changes to their pickup window.
Mobile Supervisory Tool
• TranSched Mobile Supervisor provides supervisors with real-time access to vehicle location, vehicle manifests, and client information.
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Delivered via mobile Personal Digital Assistant (PDA).
Computer Telephony Integration (CTI)
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Provides call center agents with customer information already collected by the IVR system.
• Allows the inquiry to be handled more efficiently without the need for a caller to repeat information they have already entered into the system.
Ontira Demand Response Communications
Available through a variety of media channels:
• Interactive Voice Response (IVR), with Automated Speech Recognition (ASR) and patented touch-tone (DTFM)
• Web – Secure, Section 508 Compliant web pages with ability to book, confirm and cancel trips.
• Telephone Device for the Deaf (TDD)
Media Channels
  
Outbound Messaging
• Ontira Outbound Messaging allows you to deliver information to your customers through multiple media channels.
• Messages can provide proactive notification of upcoming rides, real-time status of pick-ups, and emergency information.
Media Channels
 
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